Shipping policy

Shipping Policy (Politique d’expédition)

Shipping zones:

We currently ship to Belgium and all EU countries.

Processing time:

Orders are processed within 2–5 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been shipped.

Shipping methods & delivery times:

Shipping times are estimates and may vary due to external factors (strikes, holidays, customs delays, etc.).

Shipping costs:

Shipping fees are calculated at checkout based on the delivery address and weight of the order. Free shipping is offered on orders above [X]€ within Belgium.

Pick-up points:

You can choose delivery to a pick-up point if available at checkout.

Tracking:

All orders include tracking. You’ll receive a link via email once your order has shipped.

Lost or damaged packages:

If your order arrives damaged or doesn’t arrive within 14 days after shipping, please contact us at [email address] with your order number and we’ll investigate.